Highly motivated, diligent work ethic and a drive for quality. Knowledgeable with modern technology mediums and experienced with ten years in IT support contractor role. Pioneering spirit and enthusiastic attitude with solid capacity for learning – if I don’t know the answer, I will research to find it. Can work independently and in teams, with a demonstrated ability to achieve desired outcomes for the end-user. Efficient problem solver with strong communication skills. Creative when conditions allow. Well-versed in interacting with customers; able to produce shared understanding.
| Associate Desktop Engineer | Cigna | September 2020 - Present |
| Desktop Support Specialist | Centura Health | November 2019 - April 2020 |
| IT Support Contractor | Self Employed | May 2008 - October 2019 |
| Carpenter | Squire Consulting | February 2018 - June 2019 |
| Landscaper | Scovgard Enterprises | December 2012 - June 2013 |
| Busser/Barback | Jose Muldoon's | June 2010 - September 2011 |
| University of Colorado at Colorado Springs |
| University of Colorado at Boulder |
| LeaderQuest Academy |
| Microsoft Office Suite | Organization and Attention to Detail |
| Microsoft Windows Operating Systems | Documentation Writing |
| Linux: Ubuntu, Kali - pen testing | Multi-Tasking and Prioritization |
| Laptops, PCs, Tablets, Mobile Device | Planning and Time Management |
| Active Directory, Windows Server, SCCM, Group Policy | Critical Thinking and Decision Making |
| SOHO Networking | Written and Oral Communication |
| Research, Problem Solving and Information Gathering | Social Skills and Customer Engagement |
"All things are difficult before they are easy."
